FrostTrack

Help

Answers to the most common questions. If you can’t find what you’re looking for, send a suggestion from the app or write to us.

Getting started

How do I sign in?

With Apple on iPhone, or with Google. You don’t need a separate password.

How do I set things up?

The first time, tap “Get started” at the top of Overview. There you add places (for example Home and Cabin) and units (freezer, fridge, pantry and emergency supplies). You can change everything later under “Edit”.

Does the app work offline?

Yes. Everything is stored on your phone and syncs when you’re back online.

Items and scanning

How do I add an item?

Tap “Scan” and point the camera at the barcode. Choose the unit, quantity and a date if needed, then tap “Put in”. Items without a barcode can be added by name.

Why does the app suggest a date?

For items in the freezer, the app suggests a shelf life based on the category and freezing date. The suggestion is only a guide – always check food before you eat it.

How do I take out or delete an item?

Swipe the item in the unit, or tap it and choose “Take out”, “Move”, “Correct” or “Delete”. You can undo what you did straight away.

How does the receipt feature work?

Go to Overview → “From receipt”. Take a photo of a paper receipt, or choose one or more screenshots (long screenshots are split automatically) or a PDF. Check the list and add everything in one go.

Sharing and shopping list

How do I share with my family?

With Family or Pro, you invite members under Settings. Everyone sees and edits the same things, and changes appear instantly.

Can I have more than one shopping list?

Yes. Tap the name at the top of the shopping list to switch lists or create new ones. You can sort by newest, A–Z or your own order.

What does the light bulb on the shopping list do?

It keeps the screen on while you shop. It turns off when the last item is ticked off, or when you close the app.

Subscription and referrals

How much does it cost?

The first 30 days are free with all features. After that, you choose Standard, Family or Pro. Prices are shown in the app.

How do I cancel?

Your subscription is managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions.

How does “Refer a friend” work?

Share your code from Settings → “Refer a friend”. A new user who enters the code during their trial gets 30 extra days. When your friend buys a subscription, you get 30 days free, up to 6 times a year.

Account and privacy

How do I delete my account?

In the app: Settings → “Delete account”. Your account and your data are deleted. Remember to cancel your subscription in the App Store or Google Play.

Who can see my data?

Only you and the members of your households. We don’t show ads and we don’t sell data. Read more in the privacy policy.

Contact us

Write to post@smartcode.no. You can also send improvement suggestions from the app under Settings → “Improvement suggestions”.

post@smartcode.no